FIPP Insight report: The oft maligned “comment section” – time for a rethink?
In this report, we speak to Greg Barber, director of digital news projects at The Washington Post, who is also The Post’s lead for The Coral Project, and to Christa Mrgan, co-founder and VP of design at Civil Co – discussing topics such as how they try to deal with “pain points” comments sections’ cause many a publisher, overcoming the problem of echo chambers and trust, monetisation opportunities, ongoing innovation and more.
Access the report here.
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