return Home

From mobile to content-first engagement

Justin Kirby, vice president strategic content marketing, Tenthwave Digital and curator of the Best of Branded Content Marketing (BOBCM) series, spoke today at FIPP London today (11 May 2016) on how marketing strategies are shifting from mobile to content-first engagement.

Kirby shared insights from a new White Paper he’s created in partnership with Smart Digital Publishing Platform provider Edition Digital, as well as presenting examples of mobile-focused content marketing from the Best of Branded Content Marketing(BOBCM) series he curates. He’s provided a summary of his presentation below together with an inspiration library of examples, which follows on from our recent interview with him about why story-led marketing changes everything:

Content is increasingly becoming simply what marketing is and does. This starts to make putting the word ‘content’ in front of ‘marketing’ or ‘branded’ in front of ‘content’ meaningless, unless the terms help explain how what you are doing is different from other content-based marketing approaches. I’ve tried to address this as part of a new White Paper I’ve created with Edition Digital that’s based on reviewing a number of new frameworks that map the brand-funded marketing territory.

BOBCM-3 useful ways (BOBCM)

It was Google’s deceptively simple Hero, Help and Hub (HHH) framework that I found most straight forward and useful, possibly because it’s based on actual consumer behaviours. I’ve re-presented this as a Venn Diagram to hopefully show how marketing is being rapidly reshaped by content from 3 different directions that are all being driven by technology:

BOBCM - circles (BOBCM)

HERO > BRANDED ENTERTAINMENT

Every major ad award show now has a Branded Content and/or Branded Entertainment category, which represents the colliding worlds of advertising and entertainment that some see as further reshaping the media landscape. These inspiring examples that consumers seek out are categorized by Google as HERO Content, and include Real Beauty Sketches from Dove, Epic Split from Volvo Trucks and #LikeAGirl from P&G’s Always. It’s the space we tend to chronicle as part of the BOBCM series because although it only represents a small percentage of the content created by brands, it still sets the benchmark by which all content-based marketing is judged. The approach is predominantly used to raise awareness, but also to win hearts rather than price comparing minds; and as the LEGO Movie has shown it can even help drive demand.

HELP > CUSTOMER EXPERIENCE

Google’s HELP category includes all those tutorials, how-to videos and is by far the largest that’s consume across the web. I don’t restrict the Customer Experience circle in the Venn Diagram to HELP content because it could include any example that adds value to the customer experience, e.g. Customer Service or Marketing as a Service (MaaS) type apps. At the same time, the space could also be linked Experience Economy (aka Exponomy), experiential marketing and include the customer’s ‘experience as content’ that they increasing share socially. It could even include the kind of mechanisms that allow customers to share their stories at scale, e.g. Create AirBnB.

HUB > BRAND PUBLISHING

This is the space that many referred to as Content Marketing before that term became understood as any marketing that uses content, and is the focus of organisations like the Content Marketing Institute and Content Council in the USA, and Content Marketing Association in UK. It is seen by some as the evolution of the direct marketing discipline, but the more editorial-style

output could also be seen as the evolution of Customer Publishing – particularly through its digital delivery. Google categorises the more regularly scheduled output consumers subscribe to as Hub Content, which includes YouTube channels. Adobe’s CMO.com is another respected Owned Media example in the B2B space, as is the BOBCM series that we use the Edition Digital platform to publish.

The growing numbers attending Joe Pulizzi’s Content Marketing World Conference in Cleveland reinforce predictions about the significant investment by brands in this space, especially in B2B. There are challenges, however, not least being the skills required for optimising SEO or driving response through tech are not necessarily the same as those needed to craft a good story or create engaging editorial, and vice versa.

LINES ARE BLURRING

Lowe’s Fix in Six Vine animations is arguably more additive than tweeting nonsense during the Super Bowl, and is also a series that cuts across Google’s categories by being both HERO and HELP Content. This maybe the secret to standing out from the increasingly cluttered crowd.

RE-THINKING FREQUENCY AND REACH

The 3 directions I’ve presented in my Venn Diagram above may not map neatly onto Google’s HHH framework, but it simply aims to provide a lens for thinking through what kind of content you need to create, when and where in the Customer Decision Journey. Put another way, it’s about re-thinking Frequency and Reach given it’s likely that a combination of approaches will be needed to connect to audiences in the different ways they consume content:

BOBCM - so what's happening (BOBCM)

STORY-LED, NOT JUST CONTENT-LIKE STUFF

There’s a danger that content just becomes the unimportant stuff that gets delivered by efficient, exciting new delivery systems. That’s why it’s important to understand the difference between Story-led marketing and marketing that just uses content-like stuff – because stories are the means by which brands can connect to their customers through culture (i.e. what they talk about, watch, interact with and consume). This means that brands need to not only rethink what type of approaches, formats and tools they use when and why, but also WHO they now need to have on the team to deliver this.

INSPIRATION LIBRARY

Mobile also changes everything because smart content creators understand that there’s a 50/50 chance of being seen on some sort of mobile device or screen. So I’ve put together a little inspiration library of mobile-focused examples that we’ve featured as part of the BOBCM Series or have been recommended by our friends at Google Zoo. I hope it provides food for thought, not least because of the need to continually scan the market for what good likes given a great customer experience is a great experience wherever it is delivered and whoever is delivering it.

PIERRE ROBERT: #BIKEMYTIGHTS

BOBCM - Bike my tights (BOBCM)

Read #BikeMyTights Case Study

ABSOLUT: SILVER POINT

BOBCM - Silverpoint (BOBCM)

Read BOBCM Case Study

KITKAT: YOUTUBE MY BREAK

See video

NESTLE: MAGGI DIARIES

See video 

RENAULT: BUSINESS BOOSTER

See video

Justin’s presentation will be available in our Resources Centre after the FIPP London event this week, and you can also download the White Paper he’s created in partnership with Edition Digital here and follow him on Twitter @juzzie.

More like this

Download the FIPP London 2016 speaker presentations

FIPP’s Rising Stars in Media for 2016 receive their awards in London

  • Behind Time magazine covers: a Q&A with DW Pine

    Chronicling the nation’s issues, events and history as it happens, Time magazine shies away from nothing and creates emotional impact in an instant. Time magazine is known for its iconic covers, something D.W. Pine, Time’s creative director, recently called “one of the most iconic pieces of real estate in journalism.”

    14th Jan 2019 Features
  • Rob Ristagno, founder and CEO of Sterling Woods, on the power of membership programmes

    At a time when media companies are seeking to find alternative sources of revenue to advertising, membership programmes have taken centre stage. Over the past couple of years we have seen The New York Times, The Guardian, Politico and others enjoy huge success in monetising readers in this way.

    14th Jan 2019 Features
  • How Thomas Cook resurrected a print magazine that died in 1939

    One of the greatest successes born from the new Thomas Cook Media and Partnerships division within the Thomas Cook travel agency was the rebirth of the printed magazine, The Excursionist, originally founded in 1851. Speaking at FIPP Insider in London, Ed Marr, group head of commercial publishing, media and partnerships at Thomas Cook Group, explained how an integrated multi-channel media offering within the holiday retail company made this possible.

    14th Jan 2019 Features
  • How Beano used data and insight to give digital life to a print brand kids love

    The longest running British children's comic magazine, Beano, has gone through a huge revolution in the past two years transforming itself from a purely print magazine into a global digital platform. At the recent FIPP Insider event in London, Hayley Granston, commercial MD, Beano Studios, UK, explained how they used data and insight to reinvent the iconic British brand for today’s tech savvy kids.

    10th Jan 2019 Features
  • How Italy’s most successful cooking website went multi-platform - all the way to print

    Spinning off a monthly print magazine in 2017 to create an additional revenue stream for Italy’s hugely popular cooking website, Giallo Zafferano, was such a significant success that it sold 2.5 million copies in the first year, says Daniela Cerrato, head of digital product marketing of the Italian magazine division at Mondadori Publishing Group.

    7th Jan 2019 Features
  • Magazine media M&As - what happened in 2018 in review

    In this industry, change is constant. Though, over the last number of years, we've seen increasing numbers of mergers and acquisitions on the media landscape. 2018 was no different, with magazine media marketplaces restructuring, consolidating and diversifying. 

    7th Jan 2019 Features
  • Behind Time magazine covers: a Q&A with DW Pine

    Chronicling the nation’s issues, events and history as it happens, Time magazine shies away from nothing and creates emotional impact in an instant. Time magazine is known for its iconic covers, something D.W. Pine, Time’s creative director, recently called “one of the most iconic pieces of real estate in journalism.”

    14th Jan 2019 Features
  • How Thomas Cook resurrected a print magazine that died in 1939

    One of the greatest successes born from the new Thomas Cook Media and Partnerships division within the Thomas Cook travel agency was the rebirth of the printed magazine, The Excursionist, originally founded in 1851. Speaking at FIPP Insider in London, Ed Marr, group head of commercial publishing, media and partnerships at Thomas Cook Group, explained how an integrated multi-channel media offering within the holiday retail company made this possible.

    14th Jan 2019 Features
  • The Atlantic launches "Unthinkable": 50 Writers. 50 Essays. 50 moments that define the Trump presidency

    As we near the midpoint of the Trump presidency, The Atlantic has cataloged the 50 most norm-bending moments of the administration, analysed by 50 of The Atlantic’s writers and contributors. The digital report, “Unthinkable,” enumerates the incidents that would have been unimaginable under most any previous US president, Republican or Democratic.

    14th Jan 2019 Industry News
Go to Full Site